Chatgpt Disrupts Ecommerce and Freight Forwarding
Artificial intelligence tools like ChatGPT are rapidly penetrating the cross-border e-commerce sector, improving seller efficiency in areas like listing optimization, copywriting, and customer service. However, the freight forwarding industry faces potential displacement risks. This article analyzes the impact of ChatGPT on cross-border e-commerce operations and the freight forwarding industry, emphasizing that AI should be used as an assistive tool rather than a replacement. It envisions a future of cross-border e-commerce characterized by human-machine collaboration.









